Support depends on whether you are a shopper or a BeautyComm business client. Shoppers should contact the store where they placed an order. Business owners and staff should use the BeautyComm support channel assigned to their business. This section explains what information to provide and how to send documentation feedback.
Know the best method to reach the support team.
Share the right details so the issue is easier to investigate.
Share improvements or feedback about the docs.
Review supporting policy and legal information.
How to Contact BeautyComm Support
Business clients: use the official BeautyComm support channel assigned to your business when the admin workspace or a platform feature is blocked.
Shoppers: for an order, payment, delivery, return, product, or customer-account issue, contact the store using the support details on its website or order confirmation. The store handles its own customer orders and policies.
What Information to Provide When Reporting an Issue
A useful support request includes the relevant order or record reference, the date and time, the page or workflow, what you expected, what happened, and any error message. Add a screenshot only after hiding passwords, verification codes, payment details, and personal information that is not needed.
How to Submit Documentation Feedback
Use the documentation feedback process when something is unclear, outdated, or missing. Include the page name, the confusion or problem, and any context that makes the issue easier to fix.
Privacy and Legal Links
Review privacy and legal information for the business or product context relevant to your organization. These documents may cover policy, legal notices, or business obligations tied to account usage and support.