First identify which experience you are using. BeautyComm business clients and staff troubleshoot the Admin Panel and store-management workflows here. Shoppers should use the store’s published support contact for purchase, payment, delivery, or return problems.
Handle sign-in, password, or permission-related issues.
Resolve problems with products or stock visibility.
Review order or customer problems and missing data.
Check reporting or data-sync problems.
Review issues affecting mobile access or app behavior.
Login and Access
For a business account, confirm the correct business environment, account status, and assigned role. For a shopper account, confirm that you are signing in to the correct store account and use that store’s password-recovery process.
Product and Inventory Issues
Problems with product visibility or inventory often involve the item not being published, stock not updating, or the wrong business context being selected. Review the product or stock record before escalating.
Order and Customer Issues
For business teams, check the order or customer record, filters, permissions, and store context. Shoppers should contact the store with the order reference if their order is missing or its status is unclear.
Reports and Integrations
Report and integration issues typically involve filters, missing data, or delayed processing. Confirm the scope of the report and whether the underlying data source is current before escalating a problem.
Mobile Troubleshooting
For the shopper mobile app, check your network, app version, and customer sign-in. For an order or payment problem, contact the store. Business teams should contact their BeautyComm support channel for a problem in the admin workspace.
Related guides: Common Tasks · Support and Feedback