This guide is for BeautyComm client businesses and their staff. Available payment methods, delivery options, and order details depend on store configuration. Shoppers should contact the store about a specific purchase.
Check the transaction information and current payment state.
Review delivery method, address, and fulfillment progress.
Use available delivery-provider and tracking information.
Check the order record before contacting support.
Payment Details and Status
An order may show payment method, amount, reference, and transaction status. Payment status is different from order status. Confirm the current transaction before retrying a payment or promising a refund.
[SCREENSHOT TO ADD: Add a screenshot of the order payment details with private information hidden]
Shipping and Fulfillment
Check the delivery address, method, and order items before dispatch. Follow store policy for address changes, cancellations, and returns. Update fulfillment information only when the relevant step has occurred.
Tracking an Order
Use the order record and configured delivery integration to review tracking. Providers such as Pathao or RedX are available only when configured for your store. Check the latest status before updating the customer.
[SCREENSHOT TO ADD: Add a screenshot of delivery tracking with personal details hidden]
Resolve a Payment or Delivery Question
Confirm the order reference, date, payment state, and delivery state. Compare the order with available transaction or tracking information. If details do not match, record the error and use your business’s support process.