Use the customer and growth features enabled for your store to support shoppers and promote the business. Follow consent, privacy, and content-approval requirements.
Review customer groups, feedback, questions, and consultations.
Check coupons, memberships, points, and referral rules.
Manage blogs, community posts, videos, and customer-submitted content.
Review subscribers, email campaigns, sales reports, and forecasts.
Customer Records and Engagement
Search for the right customer before opening a record. Some stores support customer groups or approved lists. Avoid duplicates and collect only the information needed for the task.
[SCREENSHOT TO ADD: Add a screenshot of customer records or groups with personal data obscured]
Reviews and product questions should be handled using the store’s moderation rules. Answer accurately and remove inappropriate content only through the approved process. If consultations or recommendations are enabled, check details carefully and handle personal or health-related information with care.
Promotions and Rewards
Before publishing an offer, verify its terms, eligible products, dates, and usage limits. Where memberships, points, or referrals are enabled, follow the current program rules and check the related order before correcting a balance.
Other available campaigns may include influencers, donations, testimonials, or product labels such as Skin Type and Good For. Confirm campaign terms and obtain required consent before publishing customer content. Product labels must be accurate and are not medical advice.
Content and Community
The store may include blog articles, beauty content, community posts, and Glowtube video content. Follow the editorial process: check the text, images, links, audience, and publication timing before publishing. Moderate comments and reports according to community rules, and avoid exposing a reporter’s personal details.
Use only media approved for publication. Check that uploaded files are used by the intended content before replacing or removing them.
Marketing and Reports
Subscriber and email tools are available only when enabled. Use approved audiences, respect communication preferences, and review the message, links, dates, and offer terms before scheduling or sending a campaign.
Reports may show sales totals, trends, top products, engagement, or forecasts. Use consistent filters when comparing periods, check unexpected values against source records, and treat forecasts as planning input rather than a guarantee.